1. What we collect
Depending on how you use the platform, Black Eagle may collect:
- contact details such as name, email address, phone number, and business information;
- client event details, booking records, deposit status, balance status, and related service notes;
- staff profile details, work preferences, location details, verification information, and role selections;
- payment and payout related details needed to support agency operations and staff payment workflows;
- feedback, platform activity records, and operational logs needed for service quality and dispute handling.
2. Why we use personal data
We use data to operate the service responsibly, including to:
- review and approve account applications;
- manage event staffing workflows and staff selection;
- process deposits, balance payments, and staff payment administration;
- provide customer support and respond to platform or service issues;
- maintain platform security, prevent abuse, and keep operational records.
3. Payment and service providers
Payment transactions may be handled by authorised payment providers used by Black Eagle. Platform data may also be stored or processed using trusted infrastructure and hosting services needed to operate the application.
4. Sharing and retention
Black Eagle does not sell personal data. Information may be shared only where needed to deliver the service, meet legal obligations, process payments, support the platform technically, or resolve operational issues. Data is kept only for as long as reasonably necessary for service delivery, compliance, internal records, and dispute management.
5. Your rights
Subject to applicable UK data protection law, you may have rights to request access to your data, ask for corrections, request deletion where appropriate, or object to certain processing activities. Account-related requests can be directed to the business using the contact route shown on this website.