1. About the business
Black Eagle is a UK-based hospitality staffing and event support business providing trained bartenders, waiters, chefs, barbacks, and related event staff across London and the UK.
2. Booking and deposits
Event bookings are secured once the required deposit has been paid. The platform is designed around a two-stage payment structure: an initial deposit to confirm the booking and a later balance payment before service delivery.
Unless otherwise agreed in writing, the remaining balance should be settled before the event date in line with the final booking terms issued to the client.
3. Cancellations
- Cancellation rights and refund outcomes depend on how close the cancellation is to the event date.
- If staff planning and operational work have already been committed, some or all of the deposit may become non-refundable.
- Late cancellations may trigger charges linked to staffing preparation, scheduling, and administrative work already carried out.
4. Late bookings
Bookings made very close to the event date may be subject to additional charges where the agency needs to accelerate staffing, scheduling, and operational preparation at short notice.
5. Payment methods
Payments may be accepted through approved card processing or bank transfer routes used by Black Eagle. If bank transfer is offered, the applicable payment details should be taken only from the final invoice or an official communication from the business.
6. Event changes and staff replacements
Clients should notify Black Eagle as early as possible about any material change to event timing, location, staffing numbers, or role requirements. Black Eagle may replace staff where reasonably necessary due to illness, absence, emergency, or operational requirements.
7. Venue responsibility and safety
Clients remain responsible for the safety and suitability of the venue or event location. The client is expected to provide a safe working environment and maintain any appropriate insurance required for the event.
8. Data and privacy
Client and staff data may be collected and processed as part of account approval, staffing operations, payments, service delivery, and platform administration. Please also review the Privacy Policy.
9. Direct staff engagement
Clients should not directly hire, contract, or otherwise engage staff introduced through Black Eagle without prior written agreement from the business. This restriction protects recruitment, training, and operational investment made by the agency.
10. Contact
For questions about these terms or a live booking, please use the contact route shown on the website: Contact Black Eagle.